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Dreadful Problematic and On going part 1     Forum Index -> LingvoSoft Forum   Autor Message tokyo_katie Messages: 5 26/04/2007 11:00:54    Subject: Dreadful Problematic and On going part 1 I know this is not the nicest way to complain but I have lost patience. I made an order on March 31st for ECTACO English <-> Japanese Partner EJ400T, PC-Link cable and headphones for the 400 series. I received an email from Ingrid Owen to thank me for my order. No delivery after 6 days. Called on April 7th & left message on answer phone. On April 9th Ectaco emailed me twice to say there had been (and I quote) "Unfortunately there was a serious technical problems at our website when you placed the order and we didn't get your credit card details. Please let me know when I can contact you to take card details. Sorry for inconvenience. Your order can be delivered on Wednesday if we get your payment details today.”  I called & confirmed order & gave credit card details. Was told “We apologise for inconvenience and we are ready to offer you Lingvosoft Japanese Platinum Pack as a compensation.”   Great I said I accept. To the top valyar Messages: 159 10/05/2007 02:51:36    Subject: Dear Katie, Please find my reply to this post in Part 5 of a similar topic. http://www.ectaco.com/ectaco-posts/list/8101.page Best regards, Val Reaves, Sales Manager, ECTACO, Inc. mailto:sales@ectaco.com http://www.ectaco.com To the top     Forum Index -> LingvoSoft Forum