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Dreadful Problematic and On going part 3
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tokyo_katie


Messages: 5

26/04/2007 10:54:30    Subject: Dreadful Problematic and On going part 3

Cont from Pt 1

April 16th – I call Ectaco twice but the phone rings out both times.
April 17th – YIPPIE a box from Fed-Ex – containing.. A PC Link cable. That is all. So I email an to Nancy Patton I get a swift reply
“Sorry for inconvenience. You should get your device in a few days.” 


April 19th – An email from Nancy Patton asking for details of how the parcel looked as they are making a claim from Fed-ex. I reply that until I receive my order I will not assist them with any information. I am so close to loosing patience. I feel as if this is going to go on and on.

April 20th – I call Ectaco speak to Nancy Patton and explain that I will assist in all details regarding Fed-Ex but I now wish to cancel my order immediately and receive a refund. Nancy assures me that my order will be with me soon.
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valyar


Messages: 159

10/05/2007 02:52:31    Subject:

Dear Katie,

Please find my reply to this post in Part 5 of a similar topic.
http://www.ectaco.com/ectaco-posts/list/8101.page

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:sales@ectaco.com
http://www.ectaco.com
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