purchasing an iTRAVEL unit?

tos_bum · Messages: 8

here is my last e-mail, part I:
(more bg, click on iTRAVEL Alpine 13AS)

Mr. Feofanov.
hurray, i think this did the trick! have
checked a couple of languages thus far,
and everything appears okay.

Mr. Feofanov, i hope you can understand
my frustration with your 'tech support'.
this has taken all of 4 months to correct.
this is unacceptable. i have incured the added
expense of returning the entire unit twice and
also a mmc card once. will i be compensated?
now what i'm concerned about is the extended
warranty. when does it start? the date i purchased
it or today, the day i got a functioning product?

the order # Order eOrd-xxxxxx
customer ID # exxxxxx

tos_bum · Messages: 8

the rest of my e-mail:

this has been a very trying time for me. having
make an expensive purchase and not getting
neither adequate nor satisfying service. phone
callings with 40+ min of waiting till i was able
to speak to a service tech, messages left with
techs and managers which were never responded
to. wow, i think you had better take a good look
and evaluate your customer service. it's bad. poor
at best.

aloha, xxxxxx.

PS: Mr. Pavel.
and you wanted me to send the entire unit
back again, for the third time. what did you
do with the other units? did you not evaluate
them to find the problem? what about the mmc
card i sent back? SHAME ON YOU!

green · Messages: 390

Dear Dennis,

Thank you for your mail.

I do understand you feelings.
Unfortunately, we cannot extend the warranty as the problem was connected with unit's software (not hardware) issue.

Anyway, to partly compensate these expenses, I'm ready to provide you with the LingvoSoft Western European Pack for Windows free of any charge.
Its price is USD 299,95.
http://www.ectaco.com/LingvoSoft-West-European-Pack-for-Windows/

Please let me know if you accept my offer and I'll send you this bundle after your confirmation is received.

Thank you for choosing our products.

Best Regards,
Paul Feofanov,
Ectaco & LingvoSoft Customer Support Manager http://www.ectaco.com/ http://www.lingvosoft.com/

and

Customer Support Team

Ectaco Electronic Translators

www.ectaco.com