MISLEADING COMPANY - COMPLAINTS DELETED!!

Anonymous · 14/08/2006 21:43:08 Subject:

Purchasing translation software that doesn't SPEAK the Thai Lanquage (or Chinese or Japanese ect) when trying to LEARN is pointless, it's a TONAL lanquage, you have NO idea how to pronounce the words, so how can you learn? I look forward to recieving the speech enabled Thai when it's released, thank you!

Like I said, please make it clear in your ads, so people DO make an informed choice, state that the speech is ENGLISH only and mainly useful for foreigners to learn our language, not the other way around.

None of us like wasting money on something we can't use and then being told and treated like it's our problem.

"A claim can be misleading if relevant information is left out or if the claim implies something that's not true." (ftc)

alexi · Messages: 425

Dear Mrs Marion Gray,

Thank you for taking these things real.
Although we think that we have the correct information (and we haven't had any complaints regarding this before) but the client is always right.
Your case helped us a lot and showed what needed to be improved at our website.

We have changed the descriptions according to your comments.
Pease find the links below
http://www.ectaco.com/LingvoSoft-Suite-English-Thai-for-Pocket-PC/
http://www.ectaco.com/English-Thai-Talking-Partner-Dictionary-for-Pocket-PC/
http://www.ectaco.com/LingvoSoft-Talking-PhraseBook-English-Thai-for-Pocket-PC/
http://www.ectaco.com/LingvoSoft-FlashCards-English-Thai-for-Pocket-PC/

Moreover, we plan to change the structure of our descriptions on the site.

For sure, you?ll receive new releases of the LingvoSoft Thai software for free.

Thank you for cooperation.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

Anonymous · 18/08/2006 06:14:11 Subject: UH!

Sorry but NOPE, the website with the Ad that led me up the creek is still the SAME

Guess you didn't read my post closely, I said it was on the 'Australian' Ectaco site where I purchased from (btw, it's not a registered Ozzie Company as it may seem!)

CHECK:
http://australia.ectaco.com/products/LingvoSoft-Suite-English-Thai-for-Pocket-PC/

This statement would CERTAINLY misinform??
"This essential set of software includes a speech-enabled, bidirectional translating dictionary with an extensive 400,000 word vocabulary.....ect"

The Dictionary is NOT a SPEECH-ENABLED BIDIRECTIONAL TRANSLATING DICTIONARY. That's clearly wrong, bi-directional translating WORDS yep, SPEECH both ways shown as English <-> Thai it's NOT, please tell it like it is, only THAI -> ENGLISH speech

alexi · Messages: 425

Dear Mrs Marion Gray,

We changed the description on http://australia.ectaco.com as well as on all our websites.

Please refresh the page by pressing ctrl+F5.

We deleted the phrase ?speech-enabled? and added a notification ?Please click on the links listed below to learn about voice features of the products included in the suite package.?

Moreover, as I mentioned before, based on you comments we decided to change the structure of all description pages for all products. We are working on it now.

Once again, thank you for your help.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

Anonymous · 24/08/2006 08:35:01 Subject:

Much better now thank you. (I don't save cache or cookies and it was still as I posted on that date). But fixed now.

BTW....WHEN will your IT department stop blocking my IP here

It starts with 210.49.
Besides there's plenty of ways around being blocked, as you can see I've been able to log n post here since it was blocked a month ago

alexi · Messages: 425

Dear Mrs Marion Gray,

I cheked with our IT department.
They did not plok your IP.
They bloked IP range since there were tons of spam.
They reblocked this IP range now.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

Anonymous · 01/09/2006 04:40:37 Subject: Re: BLOCKED IP

There's been no further spam..........So why am I still blocked????

Besides there would NEVER have been a need to repost had all mine, (along with many others concerns), not been continually deleted from the Forums

instead of the honest concern like you've shown.

Please let me know when it will be unblocked? TIA

Anonymous · 01/09/2006 17:01:19 Subject: MISLEADING COMPANY - COMPLAINTS DELETED!!

I would like to add a comment confirming that your product descriptions are misleading. I am in the process of purchasing an English to Farsi dictionary and am desperatelys eeking one that pronounces in Farsi. My first and subsequent impressions with your product was that they were bi-directional in both text and speech. This is the impression given when reading the initial descriptions of the products.

It is not until one digs deeper into the detailed description that one begins to be unsure if the speach is b-directional. As I dug even deeper into the technical specifications I finally became more certain that the product does not pronounce Farsi and that the speach aspect for the product is purely designed for the native Farsi speaker, not the native English speaker.

Not sure of whether to purchase form Ectaco,
Steve

alexi · Messages: 425

Dear Anonymous,

What product are you talking about?
Please provide a link.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com

alexi · Messages: 425

Dear Anonymous,

We closed this topic since we did not get any replay from you.
Some of our products talk in English only some of them talk in English and Farsi.

Alex I. Cowperwood, Sales Department Ectaco Electronic Translators sales@ectaco.com http://www.ectaco.com